Refund & Cancellation Policy

2.1 Cancellation Timeline

Based on standard hospitality industry practices in India:

• Early cancellation period: Full deposit refund minus applicable processing charges
• Standard cancellation period: Partial deposit refund as per graduated scale
• Late cancellation period: Limited refund eligibility
• Post-deadline cancellation: No refund applicable

2.2 Processing Standards

Refunds are processed within industry-standard timeframes to the original payment method, following Reserve Bank of India guidelines for digital transactions.

3.1 Cancellation Framework

Following standard hotel and accommodation industry norms:

• Advance cancellation: Full refund minus standard processing charges
• Standard notice period: Partial refund applicable
• Last-minute cancellation/no-show: No refund policy

3.2 Early Departure

Most hotels allow free cancellation if done 24-72 hours or more before arrival. As the arrival date approaches, the cancellation window gets smaller, and penalties apply. No refund for unused accommodation days except in documented medical emergencies.

3.1 Pre-Occupancy Cancellation

Graduated refund structure based on industry standards:

• Extended advance notice: Maximum refund eligibility
• Standard advance notice: Substantial refund applicable
• Short advance notice: Limited refund eligibility
• Minimal notice period: Minimum refund applicable

3.2 Post-Occupancy Termination

• Standard notice period required for lease termination
• Security deposit refund is subject to property condition assessment
• Monthly charges are non-refundable during notice period
• Damage assessment as per industry standards

4.1 Refund Eligibility

Security deposits are managed according to standard rental accommodation practices:

• The property condition meets normal wear and tear standards
• Compliance with all facility regulations
• Settlement of all outstanding charges
• Proper handover procedures were completed

4.2 Assessment Process

• Property inspection within standard industry timeframes
• Detailed condition assessment report provided
• Dispute resolution period as per consumer protection norms

5.1 Documentation Requirements

Medical emergency considerations require:

• Certified medical practitioner documentation
• Relevant hospital or treatment records
• Supporting medical evidence

5.2 Assessment Criteria

Each case is evaluated individually based on medical documentation and circumstances, following compassionate accommodation industry practices.

6.1 Covered Events

Standard force majeure provisions include:

• Natural disasters and weather emergencies
• Government regulations or mandated restrictions
• Infrastructure damage affecting facility operations

6.2 Response Protocol

Alternative arrangements or refunds are provided based on circumstances, with communication following industry best practices.

7.1 Application Process

Refund requests processed through formal written application including:

• Booking reference details
• Contact information
• Reason for cancellation
• Supporting documentation where applicable

7.2 Processing Timeline

Refunds processed according to:

• Online booking refunds: 7-10 working days
• Credit/debit card refunds: 15 working days from approval
• Banking system processing requirements
• Reserve Bank of India digital payment guidelines

7.3 Payment Method

Refunds are credited to original payment source following standard banking protocols. Associated banking charges are borne by account holder.

Standard industry non-refundable items:

• Administrative and processing fees
• Utilized service charges
• Consumed amenity services
• Occupancy-period utility charges
• Additional services already provided

9.1 Upgrade Arrangements

• Subject to availability constraints
• Price adjustments are paid in advance
• No retroactive refunds for downgrades

9.2 Extension Requests

• Advance notice is required as per standard practice
• Pro-rata pricing calculations applied
• Availability-dependent approval

10.1 Resolution Framework

Disputes are addressed through established grievance mechanisms within standard business timeframes. Unresolved matters subject to the Indore jurisdiction consumer protection forums as per the Consumer Protection Act, 2019.

11.1 Amendment Process

Policy changes were implemented with appropriate advance notice. Existing confirmed bookings remain subject to the terms applicable at the time of booking. Updates are published through official communication channels.

For refund and cancellation matters:

📧 [email protected]
📞 +91 9669664244
🕒 Business Hours: Monday-Saturday, 9:00 AM – 6:00 PM
📍Registered Address: Golden Yug by SS, Indore, Madhya Pradesh, India

Disclaimer: This policy is governed by the Consumer Protection Act, 2019, and standard practices in the accommodation industry in India. Rental agreement terms take precedence in case of policy conflicts. Management reserves decision-making authority within established policy parameters and applicable consumer protection laws.